Frequently Asked Questions (FAQs)

Your Go-To Resource for All Things iuipi

Welcome to our FAQs page! Below, you’ll find answers to some of the most common questions we get from our customers. If you don’t see the answer you’re looking for, feel free to contact us directly.

iuipi
4135 W Bell Dr, Las Vegas, NV 89118
Email: sales@iuipi.shop
Phone: +1 702-580-4561

1. Do you offer international shipping?

❌ Unfortunately, we currently only ship within the United States.

2. How long does shipping take?

We offer free standard shipping within the U.S.!

• Standard Shipping: Free, with delivery in 3-5 business days after processing.

• Expedited Shipping: Available for an additional charge (contact us for more details).

Processing usually takes 1-2 business days before shipment.

3. How do I track my order?

Once your order has shipped, you will receive an email with:

• Your tracking number

• A link to track your package

• Shipping carrier information

You can use this tracking number on the carrier’s website to monitor your package’s journey.

4. What if my item arrives damaged or defective?

We take quality seriously, but in the rare event that you receive a damaged or defective item, we will take immediate action to resolve it.

1. Contact us within 48 hours of receiving the damaged item.

2. Email us at sales@iuipi.shop with a photo of the damage and your order details.

3. We will arrange for a replacement or refund based on your preference.

5. Can I cancel my order after placing it?

Orders can only be canceled before they are shipped. Once shipped, you will need to follow our Refund & Return Policy to return the item.

Please contact us as soon as possible if you wish to cancel an order.

6. Do you offer warranties on your shoes?

Certain brands we carry offer manufacturer warranties on specific shoes. Be sure to check the product description for warranty details. If a warranty is available, it will be clearly stated on the product page.

7. What payment methods do you accept?

We accept the following payment methods:

• Visa

• MasterCard

• American Express

• Discover

• PayPal

All transactions are processed securely, and we do not store your credit card details.

8. Can I change my shipping address after ordering?

If your order has not yet been shipped, we can update your shipping address. Please contact us immediately with your new address. We cannot change the address once the order is in transit, so please double-check your address when placing an order.

9. How do I return an item?

To initiate a return, please follow the steps outlined in our Refund & Return Policy. We offer free returns within 30 days of delivery, provided the items are unused and in their original condition.

1. Email us at sales@iuipi.shop with your order details.

2. We’ll send you a free return shipping label.

3. Once we receive your return, we’ll process your refund within 24 hours.

10. Can I exchange my shoes for a different size or color?

While we do not handle exchanges directly, you can place a new order for the correct size or color and return the original item using our standard return process. This ensures you get the correct pair as soon as possible!

11. Do you offer gift cards?

Yes! You can purchase gift cards on our website. Gift cards are delivered digitally, and they can be used to shop for shoes or any other products on our site.

12. Can I leave a review for a product?

Yes! We love to hear from our customers. After receiving your order, you’ll be able to leave a product review on the item page. Your feedback helps others make informed decisions.

13. How can I contact you if I have other questions?

Feel free to reach out to our customer support team:

iuipi
4135 W Bell Dr, Las Vegas, NV 89118
Email: sales@iuipi.shop
Phone: +1 702-580-4561

We are always happy to assist!