Welcome to the IUIPI Help Center — your go-to resource for order support, shipping questions, returns, and everything in between.
Whether you need assistance with a product, want to track an order, or have a general question, we’re here to help — fast and friendly.
💬 Contact Customer Support
You can reach out to our support team via email 24/7. We aim to respond within 24 hours on business days (Monday–Friday).
📧 Email: infos@iuipi.shop
📞 Phone: +1 (917) 451‑8699 (placeholder number)
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
📦 Order & Shipping Help
📍 Where is my order?
Once your order is shipped, you’ll receive a tracking number via email. You can also visit our Track My Order page.
⏱ When will my order ship?
Orders are typically processed within 1–3 business days. Shipping times vary by country. See our Shipping Policy for more details.
🌍 Do you ship internationally?
Yes! We offer Free Worldwide Shipping, with priority delivery to the USA.
🔁 Returns & Refunds
How do I return an item?
We offer 30-day hassle-free returns. Simply contact us at infos@iuipi.shop with your order number and the reason for return.
Full details can be found on our Return & Refund Policy page.
Who pays for return shipping?
We cover return shipping if the item is incorrect, damaged, or defective. For all other cases (e.g. change of mind), the customer pays the return cost.
🔒 Account & Payment Questions
Is your site secure?
Absolutely. We use SSL encryption and secure payment gateways (PayPal, Stripe) to protect your personal and payment data.
What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, MasterCard, etc.)
PayPal
Apple Pay (if enabled)
🤖 Product Support
Do your products come with a warranty?
Yes. Most electronics are covered by the manufacturer’s warranty or our return policy. For product-specific warranty details, check the product page or contact us.
Need help using your product?
We’re happy to assist! Reach out with your order number and the product name, and we’ll provide setup tips, instructions, or replacement options if needed.
📚 Other Questions?
If your question isn’t listed here, don’t worry — just email us at infos@iuipi.shop and we’ll take care of you.
Thank you for choosing IUIPI — we’re here to make your experience smooth and reliable from start to finish.