At IUIPI, your satisfaction is our top priority. That’s why we offer a 30-Day Return Policy on all eligible items.
If you’re not completely satisfied with your purchase — whether the item was not what you expected, arrived damaged, or you simply changed your mind — we’re here to help.
🔙 Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in the original packaging, including accessories or manuals (if applicable).
- The return must be initiated within 30 days of receiving your order.
Items marked as Final Sale or Clearance are not eligible for returns unless defective.
📩 How to Start a Return
To initiate a return, please email us at infos@iuipi.shop and include:
- Your full name and order number
- The item you wish to return
- A brief reason for the return
- Photos (if applicable, especially for damaged or incorrect items)
Our customer service team will respond within 24 hours with return instructions.
💰 Refunds
Once we receive your return and inspect the item, we will process your refund within 3 to 5 business days.
Refunds are credited to the original payment method. Please note:
- Shipping costs (if any) are non-refundable.
- Some payment providers may take additional time to post the refund to your account.
🚚 Who Pays Return Shipping?
- If the return is due to a defective or incorrect item: we cover return shipping costs.
- If the return is for personal reasons (e.g., you changed your mind), the customer is responsible for return shipping.
🔄 Exchanges
If you’d like to exchange an item, please contact us with the same return process above. We’ll guide you through ordering a replacement.
🤝 We’re Here to Help
Our goal is to make returns as smooth and fair as possible. If you ever have an issue with a product or experience, reach out — we’ll make it right.