Welcome to the IUIPI FAQ Center — your quick guide to common questions about ordering, shipping, returns, and product support.
📦 Orders & Shipping
🛍️ Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders — with priority delivery to the United States. No minimum purchase required.
⏱ How long does shipping take?
Our estimated delivery times are:
USA: 4–10 business days
Canada/UK: 5–12 business days
Worldwide: 7–15 business days
Once your order ships, you’ll receive an email with a tracking number so you can follow your package.
📍 How can I track my order?
Visit our Track My Order page and enter your tracking number. If you didn’t receive one, contact us at infos@iuipi.shop.
🕒 When will my order be shipped?
Orders are usually processed within 1–3 business days. During holidays or high volume periods, it may take slightly longer.
🌍 Do you ship internationally?
Absolutely. We ship to nearly every country with no additional fees. Customs delays are rare, but may occur in some regions.
🔁 Returns & Refunds
🔄 What is your return policy?
We accept returns within 30 days of delivery as long as the item is:
Unused and in original condition
In its original packaging
To request a return, email us at infos@iuipi.shop with your order number and reason.
💰 When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 3–5 business days to your original payment method.
🚚 Who pays for return shipping?
If the item is damaged, defective, or incorrect — we’ll cover return shipping.
If you changed your mind — the customer pays return shipping.
🔐 Payments & Checkout
💳 What payment methods do you accept?
We accept:
Credit & Debit Cards (Visa, Mastercard, etc.)
PayPal
Apple Pay (on supported devices)
All payments are encrypted and processed securely.
🛡️ Is my payment information safe?
Yes. Our store uses SSL encryption and trusted payment providers like Stripe and PayPal. Your payment data is never stored on our servers.
🛠️ Product Support & Warranty
🎥 Do your products come with a warranty?
Most electronics (like drones or action cameras) come with a manufacturer’s warranty or are covered by our 30-day return policy.
If you need help, contact us with your order number and product details.
❓I received the wrong or a damaged item — what should I do?
We’re very sorry! Please email us right away at infos@iuipi.shop with:
A photo of the item
Your order number
A brief description of the issue
We’ll fix it as quickly as possible.
📚 Do you include instructions with your products?
Some products come with printed guides. If not, we’ll provide digital manuals or setup videos upon request. Just message us.
💬 Contact & Account
📨 How do I contact customer service?
You can reach our support team by email at infos@iuipi.shop. We reply within 24 business hours.
📞 Do you have phone support?
Yes, you can reach us at +1 (917) 451‑8699. This is a placeholder US contact number. Email is preferred for faster replies.
📦 Where are you located?
Our fulfillment partners ship from warehouses around the world. Our support and business address is:
66 Franklin St, Brooklyn, NY 11222, USA
🧠 Still have questions?
If your question isn’t listed here, don’t hesitate to get in touch with our support team. We’re here to help and make your shopping experience as smooth as possible.
📧 Email: infos@iuipi.shop
📞 Phone: +1 (917) 451‑8699
🕒 Response Time: Within 24h (Mon–Fri)